Or your bank manager is misbehaving with you ? You do not understand what to do ?
complain sbi staff : All problems have solutions, you just have to be patient. It may take 30 to 45 days to resolve this issue. First of all, keep your head cool and don’t use any bad words inside the bank, because you may be captured by the bank’s CC camera and your voice may be recorded. Criminal activities may be added against you.
Report SBI staff misconduct :- If you have been misbehaved by any of the bank staff then you can submit a written complaint to the bank manager. But sometimes it is seen that the manager or staff become very close due to working in the same place, that’s why the bank manager does not take any step.Or sometimes it is seen that the bank manager behaves very badly with the customer, what should you do in this case?
how to register complaint against sbi staff
Whether you have a good relationship with the bank manager or not, first of all you have to follow the rules in the bank.So let’s take a look at what the SBI regulations say.
Step [1] Write a Formal Complaint Letter: If you are unable to have the problem resolved at the branch level or would prefer a written complaint, you should compose a formal letter.
Your name and contact details should be in the letter.
The incident’s time and place.
Names and contact information for any SBI workers engaged, if any.
a succinct and straightforward explanation of the issue or problem.
if applicable, any proof or documents that serve as support.
Your requested remedy or anticipated resolution.
Send the letter of complaint: Bring your letter of complaint to the SBI branch and request an acknowledgment or receipt for it. A copy of the letter should be kept for your records.
How to complain sbi staff online
Step [2] Contact SBI Customer Care: You can get in touch with SBI’s customer service if your problem is still unresolved or if the branch’s response did not meet your needs. The bank’s official website or your account statements usually have the contact details for customer service.
sbi toll free number
Toll free number: 1800 1234
Toll free number: 1800 2100
Toll free number: 1800 11 2211
Toll free number: 1800 425 3800
Toll number: 080-26599990
In order to report unapproved electronic transactions:
- 1800 11 1109 (Toll Free)
- 94491 12211 (Mobile number, Toll Free)
- 080 – 2659 9990 (Toll number)
- Text us:Unhappy with services: SMS UNHAPPY to 8008 20 20 20
Missed call Banking @ SBI QUICK
Step [3] File a Complaint Online: SBI frequently offers a website where complaints can be made. Through their official website or any other specific customer complaint channel they may have, you can file a complaint.You can inform through E-mail.
customercare@sbi.co.in
contactcentre@sbi.co.in
Remember when you complain SBI gives a complaint number or a token number to their customers, you should record the time and date of the token number or complaint number in a diary.After completing your work, wait at least 25 to 30 days for the result.If not resolved within this time you can contact RBI directly.Remember don’t inform RBI first you complete your work by informing your local branch first and then file a complaint with RBI.
Complain sbi staff online (RBI) What is Banking Ombudsman
Step [4] Contact Banking Ombudsman:
An important step in the process of resolving complaints against banks, including State Bank of India (SBI), is contacting the Banking Ombudsman. The Banking Ombudsman is an independent authority appointed by the Reserve Bank of India (RBI) to handle and resolve disputes between customers and banks when your complaint is not resolved to your satisfaction even after contacting SBI’s customer care.
Understanding the Banking Ombudsman:
The RBI established the Banking Ombudsman as a regulatory agency to give customers a fair and unbiased forum to resolve their grievances against banks. In India, there is a Banking Ombudsman office in each region.
When to Approach the Banking Ombudsman:
After getting in touch with the SBI branch and their customer service, your matter has not been handled. You don’t like the answer or solution that SBI gave you. You feel that SBI has transgressed any banking laws, moral standards, or your rights as a client.
Contacting the Banking Ombudsman to File a Complaint:
To discover the contact information for the Banking Ombudsman office in your area, go to the Reserve Bank of India’s (RBI) official website.Additionally, you can go to the RBI’s concerns Lodge Portal, which frequently offers a simple online form for submitting concerns.
Fill out the complaint form with all necessary information, including your contact information, the specifics of your complaint, copies of the pertinent records, and correspondence with SBI.Send the complaint form to the designated Banking Ombudsman office electronically or by mail.
Functions of the Banking Ombudsman:
The Banking Ombudsman examines your complaint and conducts an independent investigation. They look into the complaint to see whether it’s true and to see if SBI has broken any rules or norms of conduct pertaining to banking.If they rule in your favour, they will help bring about a resolution, which can entail requiring SBI to pay you back for any monetary damages or difficulty they may have caused.The Banking Ombudsman’s ruling is legally obligatory on the bank, therefore SBI is required to abide with its conclusions and recommendations.
Maintaining Patience: The Banking Ombudsman process may take some time, just like any complaint resolution process. Maintain calm and assist them in their inquiry.
Step [5] Keeping papers: Make sure you have all the papers and paperwork required to support your complaint on hand so you can give them to the Banking Ombudsman upon request. Included are copies of your complaint, any correspondence with SBI, and any supporting documentation.
Step [6] Following Up: Maintain contact with the Banking Ombudsman’s office to follow up on your complaint and to learn about any developments in the resolution procedure.
When clients believe that a bank, in this example SBI, has not effectively addressed their complaints or has broken banking regulations, the Banking Ombudsman offers a fair and effective way for them to seek remedy. It’s a crucial tool for clients looking for a just resolution to their grievances.
Keep Records: It’s important to save copies of all correspondence, including emails, letters, and receipts, throughout the complaint process. In the event that your issue needs to be escalated, this documentation may be helpful.
When expressing your dissatisfaction in writing or in person, keep in mind to be kind and considerate. Your complaints will be immediately and efficiently handled if you communicate clearly and succinctly.
