Zerodha users face issues logging
Brokering platform Zerodha has acknowledged on its X handle (formerly known as Twitter) that certain users are having trouble logging into the brokerage’s online Kite platform. “There are users who are having trouble logging into Kite Web.” We are looking into the situation. Please log into the Kite mobile app in the interim,” the tweet said.
Importantly, Sebi introduced the Investor Risk Reduction Access platform in November to protect investors’ interests amidst all of these hiccups. According to a BSE statement, the platform would transform investor experience by mitigating risks associated with technical malfunctions at trading member ends.
On Monday, December 4, the day the Indian stock market indices, Sensex and Nifty 50, reached record highs on the back of a spectacular surge fueled by BJP’s victory in three of four state assembly elections, discount brokerage company Zerodha experienced technical difficulties. A few Zerodha users were unable to access the Kite online portal.
There are users that are having trouble logging into Kite Web. We are investigating the matter. Please log into the Kite mobile app in the interim,” Zerodha, a brokerage company, posted on the social networking network “X” (previously Twitter).
The business last encountered a bug in November that prevented its clients from viewing order details in their order books regarding completed orders. The broker is dealing with a technical issue at a time when Indian stocks are at an all-time high due to the BJP’s resounding wins in three state assembly elections and positive GDP figures.
Zerodha, a bargain brokerage, was established in 2010. Groww surpassed the platform earlier in October of this year to become the nation’s top broker. According to NSE, the firm had 4.48 million active clients as of September 2023. Numerous app users expressed their displeasure with the problem on both Zerodha Coin and the mobile app.
“Again on such a crucial day,” a commenter noted. In a similar vein, numerous additional individuals who had issues tweeted their outrage. Due to technical difficulties, certain users of Zerodha were unable to view the executed orders in the orderbook earlier in November. The same day, the issue was fixed. Kite encountered a similar issue in October as well, which was eventually fixed.
A few stock investors were not thrilled on a day when benchmark stock indexes reached all-time highs due to the strong performance of the BJP in the most recent state elections. A number of customers of low-cost brokerage Zerodha were unable to access Kite Web, so they took to social media to voice their dissatisfaction.
Zerodha confirmed the issue in a post on X (formerly Twitter) and advised its customers to open the Kite mobile app. “We are investigating the matter. Please log into the Kite mobile app in the interim,” Zerodha instructed. About 5,166 outage reports have been registered for Monday thus far, according to Downdetector, a real-time outage tracker for internet services.
Of all the complaints, 75% had to do with login, and 12% had to do with the website. “Down once more on a significant day. Is there anyone else having trouble with Zerodha? How come? Kite saw a similar technical problem in October, which was resolved subsequently. Previously, a few Zerodha customers had reported that although the transactions were being completed, they were not showing up in the position area.
